Support
Something not quite right? Tell us what's happening.
Get help
In your box, open Settings → Tell the maker and send a report. It includes your words and box status lines, with emails, numbers and codes hidden.
If you can't open your box, or would rather email, write to seekr@sidequestresearch.com (email us). Tell us what you were trying to do and what you saw. Don't send your passkey, recovery phrase or account keys.
Your box isn't checking in
Check your internet connection and try opening your box from My box. A check-in happens about every 10 minutes, so a short gap doesn't always mean something is wrong.
If it still won't open or the status stays out of date, email us. Include your box name and what the page says.
Reconnect Google
Open Connectors in your box and choose Google. Follow the steps there to reconnect your account. Make sure you choose the Google account you want your box to read.
If it still needs attention, send a report from Settings → Tell the maker.
An update is waiting
Open Cards in your box and read the update request. It waits for your yes before it installs.
You can read what's changed on the Changelog. If the update doesn't finish, send a report or email us.
You lost your passkey
Try another device where you can use your passkey. If that isn't available, use the recovery option when opening your box and follow the steps with your recovery phrase.
If you've lost every passkey and your recovery phrase, nobody can unlock or recover your box, including us. Never email your recovery phrase.